The Litro Home Delivery app has been designed with a user-friendly interface and aims to streamline and simplify the process of ordering. This app allows customers to select a service/product of their choice and having it delivered to their doorstep by going through a few simple steps. This is significantly more efficient and innovative than the existing ‘call-in’ option.
The app which is optimised for mobile devices as well as desktop/laptop computers is manned by a Customer Care Centre which processes all orders centrally by routing them to the respective Litro Gas Dealer once an order is placed. This enables Litro Gas to monitor and be in control of the delivery process at all times. The customer too, is able to monitor their order via the app. The hotline 1311 is active in the meantime to assist customers whenever needed.
While we were still efficiently managing the orders, we thought that having an app would convenience the customers further enabling them to place an order with a few clicks as well as giving them the option to monitor the status of delivery via GPS/network-based technology.” He noted that though a simple affair, in terms of participation, the event was an inspiring and meaningful one.
At the event, a map of Sri Lanka was illuminated by members of the Top Management at Litro alluding to the Company’s vision of broad-basing its presence as well as delivery facilities to the entire nation.
Director, Sales and Marketing/ Corporate Affairs, Janaka Pathirathna added: “The app gives a technological edge to the Company as this is the first time customers will be ‘directly’ connected with Litro Gas.
This way we are able to analyze customers’ behavior, preferences and model our products and service accordingly.”
The event concluded with Chairman & CEO handing over Litro branded gear which included a safety helmet, t-shirt, jacket with reflective strips and a pouch to the fleet of dispatchers. The Chairman also flagged-off a colourful line-up of Home Delivery vehicles optimised to facilitate safe, economical and efficient delivery of cylinders to customers.